We respect your right to privacy and have devoted considerable effort toward ensuring that Your personal information is secure. We have developed a Privacy Policy to inform You about Our privacy practices, which You can view here.
operates the website and mobile applications with links to this Privacy Policy (collectively, the “Site”).
We developed this Privacy Policy to explain how we collect, use, and disclose information from and/or about you when you use the Site or the services. So that we may properly help you and be proactive in your healthcare needs, we require you to optionally provide us with some personal details and general medical history. Security of any personally identifiable information you provide is of paramount importance to us. Personally identifiable information includes, but is not limited to, your name, address, phone number, email address, date of birth, and health card number.
We understand that this information is highly sensitive in nature and it is critical that we can ensure patients who use our services are comfortable with entrusting their information to us. This personal information will not be disclosed to overseas recipients and will be used only for the purposes of meeting your health care needs, unless you consent to its use for other purposes, or the law permits its use for other purposes. We reserve the right to modify or amend this policy at any time and for any reason. You will be notified of any material changes to this privacy policy while using our Site. Continued use of our Site following notice of such changes will indicate your acknowledgement and agreement to be bound by the terms and conditions of such changes.
By using the Site, you are agreeing to our collection, use and disposal of personal information and other data as described in this Privacy Policy, both as it exists now and as it is changed from time to time. Questions regarding this policy or any complaints should be submitted via our Contact Us Enquiry Form.
Dakhter App acts as a conduit between you the patient and an registered medical Practitioner. We are not doctors, and as such we do not collect, have access to, nor store intimate details of your Telehealth video consultation or confidential medical records covered by patient/doctor privilege.
However, we affirm the principle that patients have a right to know what information is held about them and a right to access it. If you would like access to your medical records, please contact us and we will ensure your consulting physician provides them directly to you in a reasonable time.
We do not store your credit card information on our Site as we follow strictly the rules and regulations in this regard. For your security and peace of mind we use the secure and legal methods for our online transaction handling.
We only record personally identifiable details and medical history information that we reasonably require to do business with you. We collect this general information when you register to fulfill the legal and technical requirements for communicating and delivering our service. When accessing our site, in order for the doctors to make an appropriate assessment of your request, you may be asked to complete an online questionnaire with more specific questions about your ongoing medical condition.
In an effort to keep our service as simple and easy as possible and for the continuity of follow-up of your case, we create and store profiles for all our users. Your personal information, as well as your order history and answers to any online questionnaires you have completed are available to you when logged in under 'My Profile'.
Doctors on dakhter app will take reasonable steps to correct personal information when they feel satisfied that it is not accurate or up to date. From time to time, we will ask patients to verify the personal information held by us is correct and up to date. You need to be aware that if you do not provide us with certain information about yourself, in some circumstances we may be unable to provide the service that you require.
We only use your personally identifiable information for the purpose of providing our services and communicating with you in relation to our services. This may include:
Personal information will only be used for the purpose of providing medical services and receiving payments, unless otherwise consented to.
Exceptions to disclose without patient consent are where the information is:
Dakhter App will inform the patient where there is a statutory requirement to disclose certain personal information (for example, some diseases require mandatory confidential notification to MOH).
We send personally identifiable information and encoded transaction identifiers to our payment services provider to facilitate any online transaction.
When you are logged into the Site, you have the ability to change and update any of your personal details under 'My Profile'. Within your secure account you will also find links that provide a record of your previous consultations and orders.
You are free to delete your profile at any time, however you should note that while this will render your information invisible to the general user system, we are required by law to retain an audit trail. When we delete your personal information, it will be deleted from the active database but may remain in our archives. Once we disclose some of your personal information to third parties, we may not be able to access that personal information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. If at any time you want to inquire about any of the personally identifiable information that we store, or to request any amendment or correction to that information, please contact us
To ensure the confidentiality of your personally identifiable information, we employ physical, electronic and managerial security methods such as encryption to help protect against unauthorized access. When you send personally identifiable information to us over the internet, your data is protected by law.